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Support Center

JackPot Guru support center showing 24/7 customer service availability

Welcome to JackPot Guru's Support Center. We're here to help you with any questions, concerns, or issues you may have. Our dedicated support team is available 24/7 to ensure you have the best possible gaming experience.

Contact Our Support Team

Live Chat Support

For immediate assistance, our live chat support is available 24 hours a day, 7 days a week. Simply click the chat icon in the bottom-right corner of our platform to connect with a support representative. Our live chat team can help with account issues, gaming questions, technical problems, and general inquiries.

Email Support

You can reach our support team via email at [email protected]. We typically respond to email inquiries within 2-4 hours during business hours and within 24 hours for all other times. Please include your account username and a detailed description of your issue for faster resolution.

Phone Support

For urgent matters or complex issues, you can call our support hotline at +91-XXX-XXXX-XXX. Our phone support is available from 9:00 AM to 9:00 PM IST, Monday through Sunday. Please have your account information ready when calling.

Frequently Asked Questions

Account Management

How do I reset my password?
Click on "Forgot Password" on the login page, enter your registered email address, and follow the instructions sent to your email to create a new password.

How do I update my personal information?
Log into your account, go to "Account Settings," and update your information. Some changes may require verification documents.

Gaming Support

How do I start playing games?
After logging in, browse our game library, select a game, and click "Play Now." Make sure you have sufficient balance in your account.

Are the games fair?
Yes, all JackPot Guru games use certified random number generators and are regularly tested by independent laboratories to ensure fairness.

Financial Support

How long do withdrawals take?
Withdrawal processing times vary by method: UPI (1-2 hours), Bank Transfer (1-3 business days), E-wallets (1-24 hours).

What are the minimum deposit and withdrawal amounts?
Minimum deposit: ₹100, Minimum withdrawal: ₹500. Maximum limits depend on your account verification level.

Technical Support

Browser Compatibility

JackPot Guru works best with the latest versions of Chrome, Firefox, Safari, and Edge browsers. If you're experiencing issues, try clearing your browser cache and cookies, or try a different browser.

Mobile App Support

Our mobile app is available for both Android and iOS devices. If you're having trouble with the app, try updating to the latest version or reinstalling the app from the official app store.

Connection Issues

If you're experiencing slow loading or connection problems, check your internet connection and try refreshing the page. If issues persist, contact our technical support team.

Responsible Gaming Support

If you're concerned about your gaming habits or need help with responsible gaming, our support team can assist you with:

We take responsible gaming seriously and are here to help you maintain healthy gaming habits.

Security Support

If you suspect unauthorized access to your account or notice any suspicious activity, contact our security team immediately. We can help you:

Feedback and Suggestions

We value your feedback and suggestions for improving our platform. You can submit your ideas through our support channels or email us at [email protected]. Your input helps us make JackPot Guru better for all players.

Response Times

We're committed to providing timely support:

Additional Resources

For more information, please visit our other pages:

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