Privacy Policy

Last Updated: January 11, 2025

At JackPot Guru, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming platform and services.

Information We Collect

Personal Information

When you register for a JackPot Guru account, we collect personal information that you voluntarily provide to us, including your name, email address, phone number, date of birth, and address. This information is essential for account verification, security purposes, and to comply with regulatory requirements.

Financial Information

To process deposits and withdrawals, we collect payment information including bank account details, credit card information, and other financial data. All financial information is encrypted and stored securely using industry-standard security measures.

Gaming Data

We collect information about your gaming activities, including game preferences, betting history, win/loss records, and account balance. This data helps us provide personalized gaming experiences and ensure fair play.

Technical Information

When you access our platform, we automatically collect technical information including your IP address, browser type, device information, operating system, and usage patterns. This information helps us improve our services and detect potential security threats.

How We Use Your Information

Account Management

We use your personal information to create and manage your JackPot Guru account, verify your identity, and provide customer support. This includes processing your registration, maintaining your account settings, and communicating important account-related information.

Service Provision

Your information enables us to provide our gaming services, process transactions, and deliver personalized gaming experiences. We use your gaming data to recommend games, track your preferences, and ensure fair play across our platform.

Security and Fraud Prevention

We use your information to monitor for suspicious activities, prevent fraud, and protect both your account and our platform from unauthorized access. This includes identity verification, transaction monitoring, and risk assessment.

Legal Compliance

We use your information to comply with applicable laws and regulations, including anti-money laundering requirements, age verification, and reporting obligations to regulatory authorities.

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, security providers, customer support services, and marketing partners. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority. This includes responding to legal requests, protecting our rights and property, and ensuring compliance with applicable regulations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will ensure that any such transfer maintains the same level of protection for your information.

Data Security

Encryption and Protection

JackPot Guru employs industry-standard security measures to protect your information, including 256-bit SSL encryption for data transmission, encrypted storage of sensitive information, and regular security audits. Our security systems are designed to prevent unauthorized access, alteration, or disclosure of your personal data.

Access Controls

We implement strict access controls to ensure that only authorized personnel can access your information. All employees undergo background checks and receive regular training on data protection and privacy practices.

Monitoring and Incident Response

We continuously monitor our systems for security threats and have established incident response procedures to address any potential data breaches. In the unlikely event of a security incident, we will notify affected users and relevant authorities as required by law.

Your Rights and Choices

Access and Correction

You have the right to access, review, and correct your personal information. You can update your account information through your JackPot Guru account settings or by contacting our customer support team.

Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format. We will provide this information within 30 days of your request, subject to verification of your identity.

Account Deletion

You may request the deletion of your JackPot Guru account and associated personal data. However, we may retain certain information for legal, regulatory, or security purposes as required by applicable laws.

Marketing Communications

You can opt out of marketing communications at any time by updating your communication preferences in your account settings or by clicking the unsubscribe link in our emails.

Cookies and Tracking Technologies

JackPot Guru uses cookies and similar tracking technologies to enhance your gaming experience, analyze platform usage, and provide personalized content. You can control cookie settings through your browser preferences, though disabling cookies may affect platform functionality.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period) to remember your preferences and improve your gaming experience.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Gaming and transaction data may be retained for up to 7 years as required by regulatory requirements.

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

International Data Transfers

Your information may be transferred to and processed in countries other than India. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Children's Privacy

JackPot Guru is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us through our Support page or by emailing our privacy team. We are committed to addressing your concerns and ensuring your privacy rights are respected.